Hi Poppyxo,

One good line to use in closing is, “Get back to me after you’ve done (homework assignment #1) and let me know how it goes.”

Then if they do come back to you and still kvetch and complain, ask if they’ve done (homework assignment #1). If they haven’t, say “Do (homework assignment #1) and let me know how it goes.” Like a broken record.

Eventually they’ll do the work (and have a breakthrough) or they’ll talk about other things with you.

Don’t get frustrated. One in ten might do The Work. But it will be worth it.

Best,

Inky