Dear Lily:

Accountable! Unlike yesterday, it is grey and rainy here today. Talking about blossoms, I noticed blossoms around here in the last week or so, maybe a bit longer, so it is definitely spring even though it doesn’t look like it today.

I think that it was fine for you to have forwarded the client’s call to someone who was likely to know the answer to the client’s question- that was the fastest way to serve the customer. I hope you are sleeping well, and when you read this post, I would like to remind you that indeed you are trying your best, and you are learning, and you don’t have to be perfect!

anita