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Heather,
I have had my share of difficult personalities in the work place. Naturally I’m very independent as well, so hearing criticism or even implied criticism I’m especially sensitive to. I’m not sure how to deal with the personalities, I guess I try to realize their perspective, but sometimes I think authority figures can underestimate how their words affect workers. I had a manager once joke around with me and pretend he did not know who I was. It was not obvious, and it took awhile for me to realize it was a joke, but I left the conversation feeling very degraded and undervalued none the less. An employee deserves to feel their time is valuable, and not that they are wasting others time. They deserve to feel like they ARE doing the best they can, and its a great job. They deserve to be recognized. In certain circumstances, mistakes are intolerable, but I have had bosses call me out for ridiculous reasons. I have been blamed for things that were not my fault, or hassled frequently about a task I was doing my best to complete. Impatient bosses or managers are really bothersome. If you cannot help an employee, distracting them with asking them time and time again “when will that be done?” will not help them do it any faster. Personally, I just completed a training program where this was the case. The manager and other superiors faulted me for taking the time to do the course at my own speed. And then they got impatient and I began failing every single module I tried to complete. These all had to be repeated. I did not have confidence in myself because what they were telling me was that I was slow, incompetent, and unable to do the task. I now know that I have to go in very early for my first day, and I do not do well in mornings. It is difficult to voice your needs in a position, but you do your best. Let’s hope every manager can be understanding to their employees, and we can be understanding of their responsibilities in return.