Hello lexy99,

Sometimes we get ourselves into a bind and don’t quite know how to make it right. I have a few suggestions, which I offer respectfully:

1. Admit to transferring the calls and doing so when you could’ve handled them yourself. Own up to your mistake and pledge to not make the same mistake again for as long as you work there. Also admit that you haven’t applied yourself as diligently as you usually do. Why? Your manager will respect your ability to recognize your mistakes and to accept responsibility for them, as well as your sincerity in being able to be a good worker. While it’s hard to admit to doing something wrong, we honor ourselves and the people around us by being honest and sincere.

2. Ask your manager if there’s something more you can do to atone for the mistake. Why? Again, your manager will see that you are mature enough to accept responsibility and to make things right.

3. If you haven’t done so yet, start searching for a new job immediately. If your current job is so intolerable that you can’t be there any more, then leave as soon as possible. This may cause financial hardship along with the stress of being unemployed but you’ll avoid creating more problems for yourself at work. This is important. You don’t want a potential employer checking your work references and finding out that you have a bad work record.

Be true to yourself and the values you hold in high regard.

Wishing you peace and aloha,
Aliamanu