4 Easy Steps to Deal with Difficult People
“There is a huge amount of freedom that comes to you when you take nothing personally.” ~Don Miguel Ruiz
It seemed like a simple task. Please switch my gym membership from gold to silver level. I’m not cancelling, just switching.
That was now the third time I repeated my request, each time a little more calmly and a little more slowly, despite the beginnings of blood boiling feelings.
The person on the other end of the phone could not have been ruder. It was as if I was asking for a kidney instead of a membership change. A harsh tone …
Though I run this site, it is not mine. It's ours. It's not about me. It's about us. Your stories and your wisdom are just as meaningful as mine. 