The Most Powerful Way to Help Someone Through Emotional Pain

“When you can’t look on the bright side, I will sit with you in the dark.” ~Unknown

I walked in for my monthly massage and immediately sensed something was off.

A layer of desolation hung in the air like an invisible mist, ominous and untouchable, yet so thick I felt as though I could reach out and grab a handful in my fist, like wet cement, oozing out between my fingers.

I’d been seeing the same masseuse once a month for three years, repeating the same routine each time. I wait in the hallway just outside her rented studio, a large walk-in closet size room in a building filled with hundreds of similar rooms, each rented to private individuals running their small passion businesses. Across from her, a wax studio. Down the hall, a hair salon.

The building houses the manifested dreams of men and women who finally had enough of the daily nine-to-five grind, fired their bosses, and defiantly forged their way into their own businesses, renting space big enough for their hopes yet small enough for their start-up pockets.

The appointment started unlike any other. When her door’s closed, it means she’s with another client, so I sit in the hallway, in one of the two wobbly wooden chairs the building provides for each tenant, and wait.

When the door opens and the previous client leaves, we greet with hugs and smiles, expressing mutual joy in seeing each other again. As she closes the door, I take off my clothes and lie on the table face down, exchanging small talk about any happenings since we last saw one another.

Except this time, on this fateful day, the door opened and I was greeted by an overwhelming sense of sorrow spilling out of the room with a vengeance, as if it had been trapped for decades.

Standing in place of my masseuse friend was a lifeless, hollow shell of a person with empty zombie eyes. I hardly recognized her.

Jen (not her real name) was clearly not her usual self.

I’ve seen her in several bad moods throughout the years but this was beyond moods, and bad was too kind a word.

Like me, Jen’s an introverted, sensitive soul, and neither of us have tolerance for inauthenticity or meaningless chit chat. We had long established that she didn’t have to be “on” around me, that she was allowed to take off her professional mask and I my client mask and we could simply be ourselves with each other, neither of us having to endure the torture of polite pleasantries if we didn’t feel like it.

One of my pet peeves is society’s constant pressure and expectation to put on a happy face and pretend everything’s okay while inside things are desperately broken.

So I said “hi” and walked in, neither expecting a return “hi” nor receiving one. She closed the door behind me and tears suddenly welled in my eyes as I undressed, as if sorrow no longer had the means to escape through the open door and found another way out by hitchhiking my tears.

I wanted to respect the present moment, even though I didn’t understand it, so I stayed silent and lay on the table, face down, as I’d always done.

Ten minutes in, between deep long strokes on my back, I heard a soft, almost inaudible, “I lost the girls.”

Jen had been pregnant with twin girls. I remember the day she told me. She could barely wait for me to get through the door before blurting out, “I’m pregnant!” She and her husband had been trying to get pregnant for a while and finally, she was not only pregnant, she was pregnant with twins!

And now, she wasn’t anymore.

I sunk into the massage table as the enormity of what she said dropped into me. And then, I started to get up and tell her that she didn’t have to massage me. We could talk if she wanted, or she could take the extra hour to herself, I’d still pay her. She gently nudged my shoulder back down and said she needed to work; it kept her mind from self-destructing.

She told me that her soul had been emptied along with her womb, and there was nothing left, let alone tears, inside her.

I had enough tears for both of us so I told her I’d cry, for her, her girls, and her loss. For the next forty-five minutes, as she released my knots, I released tears, wails, and guttural sobs. It came and went in waves and I became acutely aware of the rhythm of her breathing as it converged with mine and became one.

Between waves, there were moments of talking.

Like with me, she had met many of her clients with the exciting news that she was pregnant, and like with me, she also had to tell them she was no longer pregnant. Client after client, spread out over weeks, she had to repeat the same story over and over until every client who knew had been caught up.

It was a devastating loss for her, and one she had to retell to each client, all hearing it for the first time, all with similar questions and the same sympathetic side tilting heads in response.

She said her days have been filled with well-intentioned but stale advice like “everything happens for a reason,” and “they’re in a better place now,” and “you’ll get pregnant again.”

She told me each time she heard these statements, it felt like another jab in her weary stomach. She didn’t care about getting pregnant again, better places, or higher reasons. When a mother’s unborn babies have been ripped away from her, no reason could ever make it right.

She wasn’t in the headspace to feel better or think of a brighter future, she simply wanted to be acknowledged for the pain she was going through now, but no one had remained with her in the pain. They had all tried to make her feel better, which only made her feel worse.

In our own discomfort of feeling painful emotions, we try to help others not feel theirs. It’s difficult for us to see someone we love suffering, and naturally, our first impulse is to try to make it go away, whether it’s through reason, logic, distraction, faith or any other means.

We feel helpless, so we desperately reach for what we know, what we’ve been taught, and what others have done to us in our own moments of suffering. We offer trite words that deep down we know won’t help but we hold onto the hope that they will anyway because we don’t know what else to say or do.

The more powerful choice is to simply be with someone, accepting and embracing the painful moment as is, without trying to fix or make it better. It goes against our natural urge to want to help, but often, this present moment acceptance of the deep emotions flowing through a person is exactly what they need to help them move through it, in their own time.

As powerful as it is to shine a light for someone who’s ready to emerge, it is equally powerful to sit with them in the darkness until they’re ready.  

After the session, Jen told me she felt relief for the first time since it happened, as if a weight had been lifted from her. She hadn’t realized it, but with each client, friend, and loved one who tried to make her feel better, she felt a mounting sense of pressure to feel better, as if there was something even more wrong with her for not being able to.

She hadn’t been conscious of the constant pressure until it was gone, in our session, when she was finally allowed to feel exactly as she’d been feeling and was fully accepted in her pain.

Stepping out into the hallway and turning back for a long melting hug, I sensed the profound shift in her energy, vastly different from when I had walked in an hour ago. She was still wounded but there was an element of acceptance in her pain, a faint glow of light within the darkness.

This sacred, healing light only comes as a result of fully embracing the darkness. It can’t be forced, manipulated, or pushed into existence.

This is the true power of accepting our own deep pain and sitting with someone in the dark as they feel theirs.

About Tree Franklyn

Tree Franklyn is a best-selling author and emotional empowerment coach who teaches soul-centered empathic women how to manage their deep, overwhelming emotions so they can reconnect with who they truly are and start creating the life they want. Download a free copy of her Ultimate Emotional Survival Guide for Empaths and Sensitive Souls here.

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  • Pieter

    Wow – Really needed this remainder this morning. Thanks
    Sometimes the way out isn’t up but down

  • freelytree

    You’re so welcome @disqus_fFiHFldEHi:disqus. I like to say the way out is THROUGH. Very often that means going down. So true. Thank you for sharing.

  • Jacklyn Alvarado

    Wow this was beautiful. I cried the whole time reading this. I wish there was more people out there like you. Someone who just gets it. Thank you for this. I hope people with friends that have mental illnesses just realize they just need someone to let them be. Let them be angry, sad, or cry. Thank you!!

  • freelytree

    You are so welcome @jacklyn_alvarado:disqus, and thank you for your kind words. Sending you love and acceptance. xoxo

  • I completely agree with you here. Sometimes people need the time to feel the pain they are in and not be distracted from feeling and accepting it. Sometimes just sitting with them as they feel their sorrow is enough to help them feel supported as they accept the pain they are in.

  • freelytree

    Thanks Susan 🙂

  • Shanna Mathews Mendez

    Oh this is such a great piece and such an important message. I’m going to look for more of your writing. I am working with women on empowerment and finding their own voices and strengths and this piece is crucial to that work. Thank you so much for sharing it.

  • freelytree

    Thanks so much for your support @shannamathewsmendez:disqus. I’m glad you enjoyed the article. 🙂

  • Claire Roundtree

    Tree, as many have said.this is such an important subject. Your article rings so true for me. I have to remind myself not to try to “fix” things for somebody that I know is facing unbelievably difficult things. Once a friend of mine lost a baby and I felt I had to talk to her. When she answered the phone all I could tell her was.. I’m so sorry!! We cried together for a while, then she started to tell me the things other friends had told her like.. I can have another baby, it’s probably for the best… etc… I just listened with a few.. Oh yes, sure, all that stuff you said in that article. I had always felt I let her down because I had not one helpful bit of advice. Thank you Tree, for reminding me that words aren’t always necessary. xoxo

  • RoxGalda

    Few weeks ago my cousin suddenly lost her husband, widowed at 33 with 3 young kids. She chooses no one to talk to but me because we are at the same age. I did and still doing the exact thing you wrote here, I let her feel what she wants to feel without forcing her to feel better or telling her — everything has a reason or time will heal! I have no words to tell her and I thought at first it’s not normal that I have no sense of empathy. Thanks to you Ms Tree, your writing is so timely it makes me feel better!

  • freelytree

    Thanks for sharing your personal experience here @roxgalda:disqus. It’s clear that you’re a kind, empathetic and compassionate soul. Your cousin is blessed to have you in her life. You’re giving her the gift of unconditional love, acceptance and grace. Bless you.

  • freelytree

    Thank you @claireroundtree:disqus. Nice to see you here. 🙂 You did a wonderful service to your friend by being there WITH her in her pain. Sometimes we need acceptance of where we are, more than we need advice. You did great. Much love to you!

  • Ramona Flowers

    thanks I really need this! I am grieving from a loss of a love one, as I have read in the Consumer Health Digest than sometimes emotional pains can cause real physical and palpable pain,I am feeling it right now, I just want to lay down and crawl into a ball 🙁

  • Pam

    This was really beautiful and so needed. I am recovering from a huge loss and am also self employed where my energy is important to my business and my clients. When my loss occurred, the pain was so deep and all encompassing that I found myself in a place I’d never been before. My dear sweet sister in law came the next afternoon just to sit with me, to fully be with me. It was the greatest gift I could have received. In the past 5 months it has gotten a bit easier but the pain is still there and very real. This beautifully written article is a reminder to keep being authentic and be with those other authentic, sensitive souls who truly understand the pain a highly sensitive person feels. Thank you!

  • lv2terp

    Thank you for this wonderful reminder told so beautifully in this story! As someone that subscribes to the try to fix others way, I appreciate these messages because I definitely feel it is important to shift to this approach 🙂 Lovely you were able to be in that space for her! 🙂

  • freelytree

    I agree wholeheartedly @disqus_LI3UpM6PE0:disqus. I often feel emotional pain physically, we are holistic beings and everything about us is interconnected, body, mind, spirit… your body knows what it needs, laying down and crawling into a ball may be the best medicine for healing yet. Allow yourself the space and acceptance to do so.

  • freelytree

    Thanks @lv2terp:disqus, I completely understand what you mean because my first impulse is to try to fix also. It’s hard to watch others in pain, compassionate souls naturally want to make it go away for them. I always try to breathe through this reactive impulse and go deeper asking myself what is really needed in this present moment. Almost always, it’s to simply sit and be with them. I’m glad you enjoyed the story. 🙂

  • freelytree

    @disqus_4oWqvFaRsv:disqus, I’m so sorry for your loss. What a beautiful gift your sister in law offered. Thanks for sharing such a precious experience with us.

  • lv2terp

    Thank you!! 🙂

  • Jeni Oborn

    This is spot on advice for dealing with depression too, or for dealing with someone with depression, in all its forms: all logical efforts to ‘fix’ things fail, because it essentially focuses on the feeling that something is broken and things are wrong and shouldn’t be this way, which of course causes the familiar downward spiral. The best advice anyone ever gave me – though it is sooo hard to always remember it when you’re already going down – is that it is ok to feel sad sometimes, and that learning to ‘just be with it’ actually helps it pass (as it inevitably does) that little bit faster. Be kind to yourself and be just as you are in the moment, basically. This article is so beautifully written by the way!!