Anita,
My mom and I are very close, so yes I talk to her everyday. She simply is just frustrated by having to learn another job all over again when before she knew her job perfectly. She said the lack of independence is awful for her too. She used to have her own office and dictate her schedule. Now she is in a big room with over 20 other people and a supervisor that monitors every phone call and computer. It’s definitely a big change for her so quickly and I try to tell her that she needs to be patient. She just started this job so it’s going to take time for her to adjust. She definitely tries to be optimistic but at times just says that she doubts she will ever be comfortable in her new position. I hope in a few months it will be better once all the initial chaos is over. I try to help her look on the bright side but even for me it’s difficult. Thanks for your questions!
Rebecca