I enjoyed facebook 2009 until very recently. With no prior warning, I was unable to log in and told that an Instagram account of which I had never heard had violated Meta rules. I spent a lot of time trying to contact Meta to rectify what appeared to be an obvious mistake on their part, but unsuccessfully. I could not appeal either as appealing required logging in, which I could not do. I was offered the option of downloading my content, but only my profile pic was downloaded. All my family and travel albums and videos were locked away from me. Finally, I started a new account in my own name and was given the chance to appeal. The appeal process consisted of 2 steps, to match pics and to make a silent video obeying instructions on where to turn my head. I was given no opportunity to explain their error or ask questions. Shortly thereafter I was told that the appeal had failed and my account was permanently disabled.

I have used Facebook as my main tool for keeping in touch with friends and relatives for over 15 years. I now have no way of reaching out to numerous friends and acquaintances. Besides that, I have lost many precious photo albums. No prior warning. No chance to retrieve my albums. No chance to save lists of friends or wrote some sort of message telling people how to contact me. Nothing.

That facebook can take and destroy my memories and contacts and destroy them based on a false premise with no possibility of speaking with anyone about the situation is…

This is upsetting.