Menu

Posts by Timothy Warden

Timothy Warden is a barbershop owner in Stafford who believes haircuts are only part of the story. Listening and presence are just as important. Through his work and daily interactions, he writes about personal growth, mindfulness, and human connection, sharing lessons learned from the barber chair and beyond. Visit his site at numberonebarbershoptx.com.

Timothy Warden's Website

Why Listening Matters More Than Giving Advice (A Barbershop Lesson)

By

“Most people do not listen with the intent to understand; they listen with the intent to reply.” ~Stephen R. Covey

I used to think running a barbershop was all about haircuts, schedules, and keeping clients happy. I measured success by the number of chairs filled, how quickly we moved through the day, and whether everything ran smoothly. Efficiency felt like the most important thing.

Then one afternoon, a moment with a customer changed everything.

Mr. Hicks, a regular, came in looking unusually quiet. He slumped in my chair, barely making eye contact, and gave only short, mumbled answers when I …