Dear Franco:

I wish the colleague didn’t laugh at you. It’s not only rude but unprofessional for an employee in a business to laugh at a customer visiting the place of business.

An emotion (e-motion) is energy in-motion, and the energy of fear and shame (embarrassment)  are powerful energies that we need to respect as powerful, on the personal level, no less than the energy of a lightening or a storm.

“I don’t know what to do“- can you message her online? The phone/ computer screen aren’t intimidating: she can’t see you, you can’t see her, no one there to laugh at you as you type out a message..?

anita