Hi Allison,
You describe a really challenging experience. I too have trouble dealing with difficult people. There is an article under Popular Posts on this site that I am reading….
One approach that has worked sometimes for me is to find a common ground with the other person. When they see that you understand them even a little bit, sometimes they loosen up. For example – if you both hate the weather. Or, maybe you talk and discover a common goal or enemy.
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Though I run this site, it is not mine. It's ours. It's not about me. It's about us. Your stories and your wisdom are just as meaningful as mine. 