Could you try the below steps. And let me know if your screen looks different than what the steps suggest.
Step 1

Sign in to your Hotmail account using your email address and password.

Step 2

Click the “Options” button from the menu at the top right of the screen and select “More options” from the dropdown menu.

Step 3

Look for the “Junk e-mail” section of the “Options” menu that opens. Click the “Safe and blocked senders” option. You can view email addresses marked as safe and email addresses that you have blocked here

Step 4

Click “Blocked senders” to view a list of the blocked email addresses.

Step 5

Select the email address you want to unblock from the list of blocked email addresses and then click “Remove from list.” The email address you removed is now unblocked and you can receive email messages from this address.

• This reply was modified 2 years, 11 months ago by samy.
• This reply was modified 2 years, 11 months ago by samy.