Posts by David Orman

4 Easy Steps to Deal with Difficult People

“There is a huge amount of freedom that comes to you when you take nothing personally.” ~Don Miguel Ruiz

It seemed like a simple task. Please switch my gym membership from gold to silver level. I’m not cancelling, just switching.

That was now the third time I repeated my request, each time a little more calmly and a little more slowly, despite the beginnings of blood boiling feelings.

The person on the other end of the phone could not have been ruder. It was as if I was asking for a kidney instead of a membership change. A harsh tone …